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What Are Customers Saying About You?

Online reputation management (ORM) ought to be an essential part of any business. Ultimately, ORM allows businesses to see how clients see and think of your business. For businesses operating online, ORM services are a key tool to keep up with online reviews, ratings and the overall customer satisfaction of your business.

Friday, February 21, 2020

Online Reputation Management: Ad Agency Michigan

Online reputation management (ORM) ought to be an essential part of any business.  Ultimately, ORM allows businesses to see how clients see and think of your business.  For businesses operating online, ORM services are a key tool to keep up with online reviews, ratings and the overall customer satisfaction of your business.

Here at RCC Web Media Agency, we will consistently monitor your business online and let you know when your business is being mentioned on the web.  If needed, we would be happy to build an action plan designed specifically for you and your business needs.  Our experience includes preventing and remediating reputation disasters and recovery efforts of reviews or ratings that were brought to us after they have been posted.

Take a look and review some reasons why we recommend ORM services for your business:

Maintain Trust & Credibility with Clientele

Customer reviews online are not just about tracking the best algorithms.  It’s about how your customers respond to and identify with your brand.  The more trusting online reviews you have for your business, the more likely other customers will take note.  Therefore, reviews act as sort of a chain effect for businesses online; leading one customer’s positive experience to another.  With good reputation management services, positive reviews may lead to positive customer experiences, consistently growing your business online!

Increasing Revenue

In today’s market, customers are researching optional brands, products, and services before they end up making a final decision.  Some transactions are easier than others, but RCC knows what your customers are looking for!  The more positive reviews your business boasts, and the more your business is conveyed as reliable, the likelier it is that other customers will follow suit and make a purchase.  Contrarily, in the past, word-of-mouth and dicey speculation of business have damaged reputable brands.  Countless businesses have suffered greatly – even closing – because of an unsatisfied customer’s ability to write a less-than-admirable review.  That is why RCC knows it is best to keep online customer insights a top priority, even in the midst of unwanted news circulation.

Blogging

Blogs continue to be an exceptional means for businesses to track high and attract eyes to the website.  By implementing a blog on your website, detriments like a bad news story, publication or interview you don’t want tracking online all become less of an issue.  Similar to social media, blogs do not need to have millions of followers and subscribers in order to be successful.  At RCC, we know a high performing blog contains SEO strategies and high-ranking keywords to bump an unwanted link to a less-trafficked area of your business’s search results.

Our Complete ORM Services in Action

Not only do we pride ourselves in reputation services for businesses, but we also work hard to protect personal reputation cases for our clients, as well.

In a case we recently managed, a client reached out for help with an old news story that was ranking high in Google search results and hindering the success of their business online.  The story was not shedding an attractive light on the client.  Therefore, we worked to combat this story’s ranking by improving the business’s presence online.  For instance, by implementing SEO (search engine optimization) and utilizing keywords ranking high in our Google Ads campaign for the business, RCC was able to decrease the rank of the news story and increase the rank of the client’s website.

The detriment that can be caused by not taking action on such stories or publications can really take a toll on online traffic for your business.  In most cases, RCC can assess and act accordingly to help you and your business’s reputation improve in online search results!

RCC Web Media Agency: Complete Social Media Marketing Agency

If you don't know where to begin with online reputation management, contact the experts at RCC Web Media at (888) 565-7102 or reach out to us on our contact form.  We are the trusted digital media professionals providing quality social media for business!

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