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reputation management

don't know how to deal with that pesky customer? ask our experts

Online Reputation Management

Let me paint you a picture. You spend years building your business up and you have never had a customer complaint. That is, until one day when someone comes in that wants all of your merchandise and time for free. You respectfully decline, but he/she takes offense and runs to the computer to besmirch your company's good name! Well not on our watch! Reviews and ratings are left every day and as a business owner you need to have a way of monitoring them as well as an action plan when a bad one does come along. This is referred to as Online Reputation Management (ORM) and is an important part of internet marketing.

RCC will monitor the internet and let you know when your company name or your own name is put out on the web. We can then send it to you and put together an action plan if there is one needed. Don’t let your business' reputation be ruined while you sit in the dark. Set up a time to talk more about how RCC can help keep your reputation safe. We've prevented and remediated reputation disastors and recovered from any that were brought to us to fix after-the-fact. Reputation management issues can happen out of nowhere, be prepared with RCC.

RCC Web Media Agency will help you learn how to get and retain good reviews from your satisfied customers. This means a lot to new potential clients. People today have so much information at their finger tips, it is easy for them to check your company reputation before doing business with you. Having a good reputation and good reviews is important to gain new customers and increase your bottom line. Think about the lifetime value of a new customer, and you'll see why having the best foot forward is an important step every day.

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